We handcraft each piece of copper jewellery with love and attention to detail, and we truly want you to be delighted with your purchase.

This policy outlines your rights and our process, in line with the Australian Consumer Law (ACL).

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1. Your Rights Under Australian Consumer Law (Consumer Guarantees)
Under the ACL, all goods (including our handmade jewellery) come with automatic consumer guarantees. These include that goods must be:

• Of acceptable quality (safe, durable, free from defects, suitable for normal use)

• Fit for any purpose you made known

• As described

• Matching any sample or demonstration

If your item does not meet these guarantees (e.g., arrives damaged, faulty, or not as described), you are entitled to a remedy. Depending on whether the failure is major (a serious issue that would have stopped you buying it, makes it unsafe, or significantly different from described) or minor:

• For major failures: You can choose a refund or replacement.

• For minor failures: We can choose to repair, replace, or refund.

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Important: These rights are not affected by this policy, any "no refunds" statement, or time limits we set for voluntary returns. We cannot exclude or limit them.To make a claim under consumer guarantees:

• Contact us as soon as possible (ideally within a reasonable time after discovering the issue) with your order number and clear photos/description of the problem.

• We will assess promptly and arrange the appropriate remedy (repair, replacement, or refund, including original delivery costs if refunding).

• If we determine a return is needed, we will cover reasonable return postage costs (or provide a prepaid label) where the issue is due to our error/failure to meet guarantees.

• Refunds will be processed to your original payment method within a reasonable time (usually 7-10 business days) after we receive and verify the item.

 

2. Change of Mind / Non-Faulty Returns (Voluntary Policy)
We do not offer refunds or exchanges for change of mind, simply not liking the item, or finding it cheaper elsewhere — as these are not required under the ACL. However, as a goodwill gesture for our handmade pieces, we may consider returns on a case-by-case basis.

If we agree to accept a non-faulty return:

• Contact us within 14 days of receiving your order to discuss.

• The item must be unused, in original condition, with all components, tags, and care instructions intact.

• You are responsible for return postage and ensuring safe delivery (use tracked shipping).

• We will inspect the item upon receipt and, if approved, issue a refund (excluding original shipping costs) to your original payment method within 7-10 business days.

Please note: We cannot accept returns or exchanges for:

• Custom, personalised, or made-to-order items (e.g., specific sizes, engravings, or designs created just for you)

• Items that have been worn, altered, or damaged after delivery

 

3. Hygiene & Safety Note
For hygiene reasons, earrings and any items involving direct body piercing/contact cannot be returned or exchanged if the hygiene seal has been broken or the item worn, unless they fail to meet consumer guarantees (e.g., faulty or not as described).

 

4. Key Information

• Your statutory rights under the Australian Consumer Law are not affected by this policy.

• We are not responsible for items lost or damaged in return transit — please keep proof of postage.

• For faulty/not-as-described items, we cover reasonable return costs and original delivery fees if refunding.

• If you have questions or need help with an order, please reach out — we're here to support you!

 

Thank you for choosing our small, handmade business. We appreciate your understanding and support.
Wivva Tide and Terra Treasures
Wivva@wix.com / Wivvadiffrinse@gmail.com