WIVVA Tide & Terra Treasures ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).This Privacy Policy explains how we collect, use, disclose, store, secure, and provide access to your personal information when you interact with our website [www.wivva.com.au] (http://www.wivva.com.au]), shop with us online, contact us, or otherwise deal with us.

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1. What personal information do we collect?

We may collect the following types of personal information:

• Contact & Account Information: name, billing/shipping address, email address, phone number, date of birth (optional for loyalty programs)

• Payment Information: credit/debit card details (processed securely via third-party payment gateway — we do not store full card details ourselves)

• Order & Transaction Information: purchase history, items viewed, wishlist items, order status

• Technical & Online Information: IP address, browser type, device information, pages visited, time/date of visits, referring site (via cookies and similar technologies)

• Marketing & Preferences: information you provide when subscribing to our newsletter, participating in promotions/contests, or providing feedback/reviews

• Customer Service Information: details provided when you contact us via email, chat, phone, or social media

We do not generally collect sensitive information (e.g. racial/ethnic origin, health information) unless you voluntarily provide it (e.g. in a custom engraving request) and we have your consent.

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2. How do we collect your personal information?

We collect personal information:

• Directly from you when you create an account, place an order, subscribe to marketing, enter a competition, complete a survey, or contact us

• Automatically through your use of our website (cookies, pixels, analytics tools)

• From third parties such as payment processors, shipping carriers, marketing platforms, and fraud detection services (where permitted)

 

3. Why do we collect, use and hold your personal information?

We collect, use and hold your personal information for the following primary purposes:

• To process and fulfil your orders, including payment processing, shipping/delivery, and returns/refunds

• To provide customer service and respond to enquiries

• To manage our relationship with you (including loyalty programs, warranties for jewellery items)

• To personalise your experience (e.g. product recommendations)

• For marketing and promotional purposes (including direct marketing) — only with your consent or where permitted by law

• To prevent fraud, security incidents, and unauthorised access

• To comply with legal obligations (including Australian Consumer Law, tax, and record-keeping requirements)

• For business improvement, data analysis, and website optimisation

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4. Who do we disclose your personal information to?

We may disclose your personal information to:

• Third-party service providers who assist us (e.g. payment gateways such as Stripe/PayPal, shipping companies like Australia Post or DHL, email marketing platforms, web hosting/IT providers, analytics providers like Google Analytics)

• Professional advisors (e.g. accountants, lawyers)

• Law enforcement, regulators, or government agencies when required or authorised by law

• In the event of a sale, merger, or acquisition of our business (or assets)

 

5. Do we disclose personal information overseas?

Yes. Some of our third-party service providers are located overseas (most commonly the United States, and sometimes the United Kingdom, European Union, or other countries).We take reasonable steps to ensure overseas recipients handle your information in a way consistent with the APPs (e.g. through contracts containing privacy obligations).

 

6. Cookies and tracking technologies

Our website uses cookies, pixels, and similar technologies to improve functionality, analyse traffic, personalise content, and serve targeted advertising. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy [link if separate].

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7. How do we protect your personal information? We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

• SSL/TLS encryption for data in transit

• Secure payment processing (PCI DSS compliant providers)

• Access controls and staff training

• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure.

 

8. How long do we keep your personal information?

We retain your personal information for as long as necessary for the purposes outlined in this policy, or as required by law (typically 7 years for tax-related records).Once no longer needed, we will securely destroy or de-identify it.

 

9. Direct marketing

We may send you marketing communications about our jewellery products, promotions, and events if you have consented or where permitted by law. You can opt-out at any time by:

• Clicking the unsubscribe link in emails

• Contacting us (details below)

 

10. Accessing and correcting your personal information

You have the right to access and request correction of your personal information we hold, subject to some exceptions under the Privacy Act.To make a request, contact our Privacy Officer (details below). We will usually respond within 30 days.

 

11. Complaints

If you believe we have breached the Australian Privacy Principles or this policy, please contact our Privacy Officer in the first instance. We will investigate and respond within a reasonable period. If unsatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 99212.

 

Contact us

Privacy Officer
WIVVA Terra & Tide Treasures
Email: wivvadiffrinse@gmail.com 
Phone: 0450 071 160

We may update this Privacy Policy from time to time. The current version is available on our website and the date of last update appears at the top. By continuing to use our website or services, you agree to the terms of this Privacy Policy.